HELP ITEMS:

ACCOUNTS

Q. Do I have to have an account with you?

A. No, you do not have to have an account with FleetFilter, but if you create one our site will hold your address information for future purchases.


Q. Does creating an account get me a better discount?

A. Nope - the discounts are set up to give you 10% off for orders over $125 (mix/match any filters in any quantity) or 20% off for orders over $200 (same mix/match rules).


ORDERING

Q. Are discounts given on a single part number or on the whole order?

A. Discounts are given on the entire order. On the product page we list the discounts for that part number so that companies can see the unit cost.


Q. Do I have to order case quantities or any quantity I want?

A. You can mix and match whatever filters and whatever quantities you want. We list the case quantity with the part number so that you can purchase by the case and know that quantity.


Q. How can I cross my part number to your part number?

A. On the front page are links to the manufacturer's homepage of the filters that we stock – those links will open the Application Page of those companies’ websites. In addition, those same links are here below:

       WIX FILTER cross-referencing and vehicle look-up
       FRAM FILTER cross-referencing and vehicle look-up
       LUBERFINER FILTER cross-referencing and vehicle look-up
       BALDWIN FILTER cross-referencing and vehicle look-up


Q. What if a good WIX number doesn’t show up on the site?

A. There are two primary reasons why filters may not be on our site: (1) it is a new part number and it hasn’t been placed in our database yet, or (2) it is an uncommon part number that is special order. Call us and we will verify that the part number is a good number and we can check availability with Wix.


Q. Are these filters new or old stock?

A. All of these filters are new filters that we purchased recently from the filter manufacturer – none of them are old-stock from bankrupt companies.


Q. Do you send a tracking number or confirmation?

A. After your order has been finalized, you will receive a confirmation email from us that gives you the UPS tracking number and a link.


Q. Do you offer tax-free purchasing for qualified Texas Resellers and Farm Use purchasers?

A. Yes, but the required Texas paperwork is mandatory. Download the State of Texas form and fax it to us at 979-830-8104.       Texas Sales and Use Tax Form



SHIPPING

Q. How do you figure shipping costs?

A. UPS calculates shipping by the size and weight. UPS will charge a minimum amount to ship filters anywhere, but the more you buy the more economical it is you. For example, one filter may cost $10.00 to ship but twelve filters may only cost $12.00.


Q. What carrier do you use to ship?

A. We primarily use UPS for US orders – it’s most efficient to use only one shipper and integrate their systems with ours. However, since the Canadian Customs process creates a long delay for shipments, we will use the USPS for shipments to Canada.


Q. Do you ship outside the United States?

A. We regularly ship to Canada via USPS - please contact us for shipping price quotes; for companies who want to do large exports, we prefer to ship to a US warehouse.


Q. How soon will my order ship?

A. We stock most of the filters we sell, but we have a lot of inventory turnover which sometimes to leads to order delays. We receive a truck from Wix every two weeks, so our delays are kept to a minimum. If there is a delay on your order, we will notify you by email.


Q. Do you offer free shipping?

A. If we offered free shipping, we’d have to raise our prices, and we don’t want to do that. We would rather put the prices for the filters and the shipping up front so you can make an educated decision on your purchase.


Q. Can you process large orders?

A. We do offer free shipping on orders that are over $4000 because we can have Wix ship them directly to you. These orders do require case quantity purchasing. See our Bulk Purchases page.


Q. Where are you shipping the filters from?

A. We stock what we sell, so our orders are shipped from Brenham, Texas. Brenham is a medium-sized town in between Houston and Austin.


Q. How long will it take for me to receive my order?

A. Most orders are sent out within 24 hours and UPS usually takes 3-4 days to finalize the shipment. It has been our experience, however, that orders placed from Texas are usually received within 24 hours.


Q. Do you have any other locations?

A. No, we only have the one location in Brenham, Texas.